Fastpay Casino Privacy Policy

This Privacy Policy explains how Fastpay Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our gaming services, or communicate with us. It is intended for players in Canada and should be read together with the terms and conditions that apply to your use of the platform.

Fastpay Casino aims to handle personal information responsibly and transparently. By using the website, you acknowledge the practices described below. If you are under 18, you must not register for an account or use the services.

Information We Collect

We collect information that is needed to provide a secure, functional, and personalised casino experience. The information may vary depending on how you interact with Fastpay Casino and which features you use.

• Account details, including your name, date of birth, residential address, telephone number, email address, and login information.
• Identity and age verification information, such as documents or details supplied to confirm that an account belongs to the registered player.
• Payment and transaction information, including deposits, withdrawals, payment method details, transaction dates, amounts, and related records. Full payment card details may be processed by authorised payment providers rather than stored directly by us.
• Gaming information, including games played, bets placed, wins, losses, bonuses, promotional activity, and account preferences.
• Communication records, including messages sent to customer support, feedback, complaints, and information provided during account enquiries.
• Technical information, such as IP address, browser type, device identifiers, operating system, language settings, approximate location, and website activity.
• Information obtained from fraud prevention, identity verification, payment, analytics, and other service providers where it is relevant to account security or service delivery.

You may choose not to provide certain information, but this could prevent us from opening an account, processing a transaction, verifying eligibility, or providing particular services.

How We Use Information

Fastpay Casino uses personal information for specific operational, security, and customer service purposes. These purposes may include:

• Creating and administering your player account.
• Providing games, account features, promotions, and other requested services.
• Processing deposits, withdrawals, refunds, and related payment enquiries.
• Confirming identity, age, account ownership, and eligibility to use the platform.
• Detecting and preventing fraud, money laundering, payment abuse, collusion, cheating, and other prohibited conduct.
• Maintaining records of account activity and resolving disputes or service issues.
• Responding to questions, requests, complaints, and support communications.
• Monitoring and improving website performance, usability, game functionality, and customer experience.
• Sending service messages, security notices, transaction updates, and other communications necessary to operate your account.
• Sending marketing communications where permitted and where your preferences allow us to do so.
• Managing responsible gaming controls, including account restrictions, limits, self-exclusion requests, and related safeguards.
• Complying with applicable obligations, responding to lawful requests, and protecting our legal rights and the integrity of the platform.

Where appropriate, we may use aggregated or de-identified information for statistical analysis, reporting, product development, and business planning. Information in this form is designed not to identify an individual player.

Cookies and Similar Technologies

Fastpay Casino may use cookies, software development tools, pixels, local storage, and similar technologies. These technologies help the website remember settings, maintain account sessions, support security, measure performance, and understand how visitors use the platform.

• Essential technologies help with login sessions, navigation, authentication, payment processes, and fraud prevention.
• Preference technologies remember choices such as language, display settings, and other user preferences.
• Analytics technologies provide information about website usage, errors, traffic patterns, and feature performance.
• Marketing technologies may help measure campaigns or display more relevant promotional content where permitted.

You can usually adjust cookie settings through your browser or device. Disabling certain technologies may affect website functionality, account access, or the availability of selected features. Information collected through these tools may be combined with account or technical information for the purposes described in this policy.

Data Sharing

We do not treat personal information as a product for general sale. We may share information with carefully selected recipients when necessary to operate Fastpay Casino, protect players, or meet applicable obligations.

• Payment processors and financial service providers that handle deposits, withdrawals, refunds, and transaction verification.
• Identity, age, fraud prevention, and risk management providers that help us evaluate account activity and maintain platform security.
• Technology, hosting, customer support, analytics, communications, and technical maintenance providers working on our behalf.
• Professional advisers, insurers, auditors, or other consultants where their involvement is reasonably required.
• Business partners involved in a corporate transaction, such as a merger, restructuring, acquisition, or transfer of assets, subject to appropriate confidentiality measures.
• Authorities, courts, regulators, or other parties when disclosure is required by law, legal process, or a valid official request.

Service providers are expected to use personal information only for agreed purposes and to apply suitable safeguards. We may also share information where necessary to investigate suspected unlawful activity, enforce our terms, or protect players, employees, and the public.

Data Security

Fastpay Casino uses administrative, technical, and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse. Measures may include access controls, staff confidentiality obligations, secure communications, monitoring, authentication procedures, and risk-based reviews of service providers.

No website, network, payment channel, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device, and notifying us promptly if you believe your account or login details have been compromised.

Data Retention

We retain personal information only for as long as it is reasonably necessary for the purposes described in this policy. The period may depend on the nature of the information, the status of your account, the need to resolve disputes, security requirements, transaction records, and applicable retention obligations.

When information is no longer required, we may delete it, anonymise it, or securely isolate it where deletion is not immediately practical. Information connected with a closed account may remain available for a limited period to prevent fraud, enforce restrictions, maintain accurate records, or address future enquiries.

Your Rights

Depending on your circumstances and applicable rules, you may have rights relating to your personal information. These may include the ability to:

• Request access to personal information we hold about you.
• Ask for inaccurate, incomplete, or outdated information to be corrected.
• Request deletion or restriction of information in situations where retention is no longer necessary or permitted.
• Object to certain uses of information or withdraw consent where processing relies on consent.
• Opt out of promotional communications by using the available unsubscribe option or changing your account preferences.
• Request information about how personal data is used or shared, subject to applicable limitations.

Some requests may be limited by security, legal, regulatory, fraud prevention, or record-keeping requirements. We may need to verify your identity before handling a request. If you have concerns about our use of personal information, you may contact us so that the matter can be reviewed.

Third-Party Services

The website may include links, integrations, payment options, games, advertising features, or other services operated by third parties. Those providers may collect information under their own privacy notices and terms. Fastpay Casino does not control the privacy practices of independent third parties, and their policies may differ from this one.

Before submitting information through an external service, you should review the relevant provider's privacy information. Third-party content or links do not necessarily mean that Fastpay Casino endorses every practice, product, or service offered by that provider.

International Transfers

Some service providers, technical systems, or business partners may process personal information in countries outside Canada. Where information is transferred internationally, Fastpay Casino takes reasonable steps to select suitable providers, establish appropriate contractual or organisational protections, and limit access to the information needed for the relevant service.

Privacy protections in another country may differ from those in Canada. By using the platform, you acknowledge that international processing may occur where required to operate accounts, payments, security systems, customer support, or other services. Further information about a particular transfer may be available upon request, subject to security and confidentiality considerations.

Policy Updates

We may revise this Privacy Policy when our services, technology, business processes, or information practices change. The updated version will be made available on the website with a revised effective date where appropriate.

Changes will apply from the date stated in the updated policy unless a different approach is required. You should review this page periodically to remain informed about how Fastpay Casino handles personal information. Continued use of the services after an update may indicate that you have read and understood the revised policy.

Contact Information

For privacy questions, access requests, corrections, or concerns about the handling of your personal information, please contact Fastpay Casino at [email protected]. Please provide enough detail for us to understand your request, but do not send payment card passwords, account passwords, or other unnecessary sensitive credentials.

We may request additional information to verify your identity and protect the account holder's privacy before responding. We aim to review privacy enquiries within a reasonable period and will explain if additional time or information is needed.

Last updated: 9 September 2026